Im having this same issue, I can hear it trying to unlock and nothing is happening. I've been reading around and ive popped off that little plug to try to get access to the lock to pry it open but cannot find it and also I have tried looking at the fuses but there is nothing wrong. Is there a way to manually open the rear gate because I dont want to do something wrong so that it opens once and then wont close or will never open again. Please help!!