New guy to forum-not to GMC though

[shadow_dog]

Hello,

New guy from SW Ohio here. Currently own an 07 nbs crew cab, bought it new. This week has been an eventful time with my Sierra. Started out with my 2nd since new battery failing the battery test. Replaced it, then later that night my gauge cluster went out. Dealer replaced cluster under my GM ext warranty and told me mine was the 3rd they had done in 2 days. Wow, is this a common failure on these trucks? While they had it I asked about the center console latch that broke 2 months ago. They said it was not covered under my GM warranty and I would have to buy the entire lid as the fix for the tidy sum of $160. The service writer is tryin to get GM to work with me about getting a latch. Is this another common failure?

 

[GMC Customer Service]

Hello,

New guy from SW Ohio here. Currently own an 07 nbs crew cab, bought it new. This week has been an eventful time with my Sierra. Started out with my 2nd since new battery failing the battery test. Replaced it, then later that night my gauge cluster went out. Dealer replaced cluster under my GM ext warranty and told me mine was the 3rd they had done in 2 days. Wow, is this a common failure on these trucks? While they had it I asked about the center console latch that broke 2 months ago. They said it was not covered under my GM warranty and I would have to buy the entire lid as the fix for the tidy sum of $160. The service writer is tryin to get GM to work with me about getting a latch. Is this another common failure?

shadow_dog,
I would like to apologize for the issues that you have experienced with your Sierra. I understand your frustration with this. Please keep me posted on this and if you have any questions or would like me to assist you please feel free to contact me anytime.
Thank you,
Stacy GMC Customer Service